Technical Delivery Manager - Digital

OVERALL JOB PURPOSE :

- Manage all aspects of the digital delivery process across Projects, Migrations, enhancements and BAU support

- Improve technical capabilities and embed Agile/DevOps practices

- To ensure all activities remain compliant with policy, legislation and risk appetite

- Identify, build and contribute to new digital transformation initiatives

RESPONSIBILITIES :

- SPOC for technical delivery across multiple projects.

- Enable agile delivery - embed the use of JIRA, Confluence and other agile tooling

- Works with tech leads, solution architects and security engineers to create integrated digital solutions.

- Design and maintenance of digital delivery frameworks

- Develop and drive technical roadmaps and govern platform changes from concept to delivery

- Carry out feasibility analysis and estimation of cost/effort for delivery

- Enable the use of industry leading SDLC tools and drive automation across the SDLC

- Assist in digital consulting engagements

- Proactively looks for ways to improve team's ways of working.

- Strong project management skills

- Identify and mitigate risks proactively

- Should be able to handle escalations and ensure timely escalation to stakeholder

- Should be able coach, mentor & train members and Influence personal development goals for the team

KNOWLEDGE AND SKILLS (KEY) :

- Proven experience in managing the Software Development LifeCycle and Digital delivery

- Experience in system integration, platform upgrades and migration activities

- Ability to develop and understand solution architecture designs

- Strong conceptual and analytical skills, demonstrating outside-the-box problem solving skills, results oriented

- Working experience of Agile Methodology (Scrum/Kanban) and cloud

- Excellent written and verbal communication skills.

- Strong coaching and mentoring ability

- Extensive people management experience

KNOWLEDGE AND SKILLS (DESIRABLE) :

- Good knowledge of support tools used (Service Now, Azure DevOps) is desirable.

- Experienced people manager

- Experience working with Operations/IT support teams would be desirable.

- Knowledge of other project management tooling, automation, web content management

- Knowledge of data visualisation and reporting tools

EDUCATION, QUALIFICATIONS NECESSARY :

EXPERIENCE :

- 10+ years of total technical experience with 2+ years of experience in digital delivery

- Good understanding of SDLC best practices, cloud infrastructure and Agile/DevOps practices.

- Good exposure to IT Infrastructure/Environment set up and project management

- Experience working in fast paced agile environments and cross functional teams