Preferred to have work experience in:
- Worked in technical consultant/architect role (Must have).
- Worked in data/information intensive projects.
- Worked on design/solution/pricing/quoting of Telecom products and services (desired)
Roles & Responsibilities
- Understand client/sales team requirements & translates the business requirements into specific deliverables from a technical support standpoint
- Handle all types of request landing into TSA inbox
- Ensure the provided solution would work in customer's environment and is commercially and technically viable
- Understanding of customer network project requirement ( Voice, Data and firewall) and project labor
- Work on all major telecom services- VPN, Internet, Hosting, Cloud, Security, etc.
- Scope validation & network requirement gathering.
- Collaborate with the sales, network architect, network engineering teams and product teams as needed.
- Preparation of Technical solution documents.
- Preparation of service proposal documents.
- Coordinating with multiple OEM vendors to provide quotes (equipment and maintenance) for supporting customer business.
- Preparation of Bill of Material (Cisco) using Cisco commerce workspace tool. For non-Cisco, liaise with OEMs to ensure client design requirements are met.
- Liaising with vendors to get the best discounts.
- Support Transfer of Service Agreement (ToSA) requests from one customer to another
- Support Sales support team on inventory pulls and guide them on template creation/populating as needed for work center engagement (for doing necessary changes)
- Attend meetings and kick off calls with all the relevant internal and external stakeholders.
- Support the technical sales team, as needed, by cross-training on systems and products
- Participate in training to stay current on existing products and learn upcoming products
- Responsible for tracking performance Analytics & publishing Dashboard
Skills : Necessary
- Business cum technical perspective
- Advanced verbal and written communication skills
- Have a proven high level of dedication and commitment.
- Should have multitasking capabilities
- Be results-oriented and driven, should be able to navigate internally within various teams, systems and tools to ensure deliverables are met.
- Display a proven ability to work under pressure
- Decent MS-office (especially Excel/Power point) skills
Desired candidate profile
- Education: UG - B.E./B.Tech (preferred Electronics and Communication)
- Certifications: CCNA/CCNP
Experience:
- Min 5 Year Exp. in Field of Networking Technologies (complete understanding about Voice and Data network), candidate with experience in US voice and data services would be preferred
Mandatory Skills: people who provide network Solutions/experience in pre-sales (BOQ,BOM,RFF,RFP).
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