Technical Business Partner - IT

The Business Partner, will be a trusted advisor to our India business in all areas pertaining to Information Services and technology to help the business achieve their strategic goals.

This role will lead the local organization accountable for information services to our India Commercial Business (division). The individual will develop and manage business partnerships with the India leadership teams to formulate the IT strategy in alignment with divisional business strategy and objectives. The individual will continue to drive key programs to achieve financial, operational and customer service goals.

Key responsibilities include : lead an engaged and effective team, build strong collaborative relationships with division leadership and teams; manage the division IS budget and guide the division in effectively investing in IS to meet strategic objectives by providing knowledge and expertise to department heads and process owners in identifying opportunities for technology and prioritizing initiatives; prepare, define, and monitor IS projects to address business needs; and, manage alignment of project deliverables with business requirements throughout the project and delivery life cycle.

The Business Partner will drive key programs and IS services, as well as, innovation and continuous improvement in the application of technology to achieve financial, operational and customer service goals in collaboration with the Global IS teams.

Job Description - 

Additional Job Description

Essential Duties & Responsibilities - 

- Drive IS value creation and customer satisfaction for the India business

- Build and maintain strong relationships with division leadership and act as a liaison between IS and India business Division

- Ability to learn and understand business requirements, issues and processes quickly; develop and articulate a point of view

- Participate in the development of business and IS strategic plans

- Lead collaborative efforts for business case development

- Positively challenge and question business partners on needs and benefits

- Charter and prioritize program and project initiatives in conjunction with division leadership, including ERP change requests.

- Assist in the development of metrics used to track value delivery

- Identify opportunities where conflicts/synergies/redundancies exist between business capabilities and systems to improve IS effectiveness. Lead Cost Management Efforts for division

- Reduction in interfaces, time to execution and system maintenance costs

- Contribute to the budgeting process and lead and recommend Capital Expense Request (CERs) for division IS projects

- Liaise with other IS stakeholders in project management, architecture and governance to ensure alignment and ensure a smooth integration of process output with the rest of the IS environment

- Work closely with business analysts, project managers and/or other IS resources in providing IS services and initiatives to the business

- Accountable for geographic execution of site services (local site tech support, end-user touches, etc.)

- Accountable for delivering adequate business intelligence reporting capability to support the business

- Communicate on projects by issuing regular status updates and managing communication within team, IS organization and India leadership and stakeholders.

- Single Point of Contact (SPOC) for remediation of IT related audit findings for India. Work with colleagues and other stakeholders to enable timely resolution of remediation actions.

- Manage Performance reviews of IS team. Build and grow talent.

- Perform other duties as directed

- Build and maintain strong relationships with functional leadership

- Mentor and manage the service & support team. Build and grow talent.