Technical Account Manager - Programmatic Advertising

Technical Account Manager

Job Description -

- Provide excellent client service and technical support to our programmatic demand clients

- Act as a second-level technical/SME point of contact for technical resolution and become an advisory point of contact for internal and external clients

- Assist clients with PMP setup, troubleshooting, and prepare campaign reporting and analysis

- Work closely with teams to spec out customization opportunities to improve campaign performance and troubleshoot technical issues

- Create and contribute to technical documents and FAQs to document new developments and best practices

- Effectively manage up strategy conversation within teams

- Build strong client relationships with proactive, thoughtful, and poised communication

- Proactively up-sell additional targeting strategies and idea generation

- Contribute, handle or manage all aspects of programmatic campaign implementation, management, and cross-promoting

- Provide proposal builds/media plans for "high value" campaigns in both local media group customers and agencies

- Communicate the value proposition of various programs and provide solutions to technical concepts

- Determine root causes for customer successes and failures

- Work with teams to monitor, track, and deliver programmatic executions, including assessing performance and optimizing accordingly

- Lead or assist in training, mentoring, and developing team members on optimizing and enhancing campaign performance, addressable technology, and media concepts