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16/05 Kiran Mane
HR at Sampoorna Consultants Pvt. Ltd

Views:53 Applications:12 Rec. Actions:Recruiter Actions:9

Technical Account Manager - B2B SaaS (2-6 yrs)

Mumbai Job Code: 1096160

Key Responsibilities:

- Partnering with the Customer Success Team, to own the relationship with customers' technical team for the assigned accounts.

- Assist with product integration, provide solutions to implement Use Case, ensure performance and data sanity.

- Attend to customer queries, inquiries, tickets and resolve them to enable usage of Our product by the client through the complete lifecycle.

- Participate in technical discussions with the customer to identify use cases, technical enhancements in the product and provide actionable inputs to the internal teams (CS, Product, Engineering, etc.)

- Document technical requirements, create content, estimate schedules and timelines, goals/metrics, and customer objective key results and outcomes

Key Requirements:

- 2 - 6 years of experience in customer facing role involving technical problem solving, product implementation, technical support in B2B SaaS, Mobile, API or Web based technologies.

- Excellent communication (written and verbal skills), able to take complex technical ideas and translate them to non-technical stakeholders to achieve the desired outcome

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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