Technical Account Manager - B2B SaaS

Key Responsibilities:

- Partnering with the Customer Success Team, to own the relationship with customers' technical team for the assigned accounts.

- Assist with product integration, provide solutions to implement Use Case, ensure performance and data sanity.

- Attend to customer queries, inquiries, tickets and resolve them to enable usage of Our product by the client through the complete lifecycle.

- Participate in technical discussions with the customer to identify use cases, technical enhancements in the product and provide actionable inputs to the internal teams (CS, Product, Engineering, etc.)

- Document technical requirements, create content, estimate schedules and timelines, goals/metrics, and customer objective key results and outcomes

Key Requirements:

- 2 - 6 years of experience in customer facing role involving technical problem solving, product implementation, technical support in B2B SaaS, Mobile, API or Web based technologies.

- Excellent communication (written and verbal skills), able to take complex technical ideas and translate them to non-technical stakeholders to achieve the desired outcome