Tech Mahindra - Solution Architect - Contact Centre

- Technical Graduate with 9 to 15 years of experience in Contact center

- Excellent verbal, written, and interpersonal communication skills

- Strong PC skills: Word, Excel and PowerPoint

- Superb organizational and time management skills. Work on multiple projects simultaneously, adhering to deliverable deadlines

- Results oriented, strong sense of urgency, proactive and flexible

- Strategic and analytical thinker who can collect and analyze data to make appropriate process/business decisions/recommendations

- Ability to adapt quickly and frequently to changing priorities

- Strong interpersonal and relationship management skills

- Research oriented, comes up with solutions tailored to addressing specific problems/ needs

- Must demonstrate good judgment and pragmatic approach to delivering solutions that optimizes activities across company needs, business constraints and business realities

- Willingness to travel and manage work life balance

- Ability to create compelling proposals

- Should be outcome oriented

- Should be able to identify the unstated needs and propose impactful solutions

- Participate and/or lead discussions prospective client meetings, due-diligence sessions, presentations, conference calls, and collaborative solution whiteboard sessions in order to provide differentiation of solution proposed

- Assists in creation of solutions and other artefacts for Customer Service, Tech Support and Sales pursuits in the different domain variants like Telecom, retail, banking and insurance