We are urgently looking for Manager/Sr Manager - WFM/MIS for Noida location.   Please find the Job Synopsis below but not limited to -   Roles & Responsibilities -  - This role is primarily responsible for managing Tech M Business Services Group (BSG) WFM Function globally across India & other geos by deploying innovative WFM practices for BPO/KPO business.  - Incubate and own the Presales/Solution and Delivery of WFM outsourcing business within Tech M with P&L responsibilities  - Work with Sales/Presales teams in developing GTM strategy and execution engine for WFM as a Service across existing clients /hunt new clients  - Work with BSG Automation team to develop an in-house Workforce Management tool similar to IEX or Aspect which can act as a differentiator in farming/hunting new business opportunities  - Closely work with Delivery Heads/Leads to identify opportunity to improve profitability of different accounts by the virtue of introducing automation/lean/six sigma approach.  - Identifying, onboarding, and developing WFM talent and leading a team of quantitative personnel.  - Applying thought leadership in applying WFM practices to enhance business value, insight, and control for an organization  - Providing subject matter expertise in the areas of Forecasting, Scheduling, Planning, Real Time Monitoring, MIS/Analytics and Solution for new business opportunities (RFP/RFI/RFQ)  - Working towards increasing the scope of Central Traffic Desk across multiple customer processes within the organization and create CTD as a showcase capability of the organization  - Understand the on ground challenges and work towards an innovative solution to mitigate the risk.  - Own the learning and grooming of WFM team members across geographies  - Ensure the deliverables meet the defined timelines with complete accuracy  - Demonstrate strong business understanding and suggest suitable solution for various business scenarios   - Core responsible area is to analyze the data /Reports of overall processes and strategize Planning and Forecasting.   - Support WFM delivery framework to support global delivery locations centrally from delivery location in India  - Open to travel within and outside India for consulting assignments upto 1 year  Skills & Experience -   - A minimum of 10 years of experience.  - Education background - BE,MCA, MSc, MBA  - Has working knowledge of Business Intelligence tools.  - Has good working knowledge of contact center technologies as well as back office tools like Avaya, Nortel, Genesys and Dialers.  - Experience & good working knowledge of Workforce Management tools like IEX, Avaya, Blue Pumpkin, etc.  - Good verbal, written & presentations skills   - Good interpersonal skills to manage and closely work with cross-function teams  - Solution oriented/detail oriented individual who possess the traits to manage different teams across geographies  - A proven track record of leadership skills who leads from the front  - Proactive style of working and demonstrated Analytical skills  - Proven ability to multi-task while ensuring timelines are met with accuracy  - Demonstrated ability to quickly learn new systems and processes  - Experience across multiple verticals like Telecom, BFSI, Retail, Service Desk, Hi-Tech, Healthcare, Travel & Logistics  - Experience in managing WFM Function for Voice/Back Office/Email/Chat processes

Delhi NCR

Tech Mahindra - Manager/Senior Manager - WFM & MIS 

Tech Mahindra - Manager/Senior Manager - WFM & MIS  ,Job Description for Tech Mahindra - Manager/Senior Manager - WFM & MIS  in Tech Mahindra in  Delhi NCR for (10-20) years of experience. Apply Now!

Job Description for Tech Mahindra - Manager/Senior Manager - WFM & MIS  in Tech Mahindra in  Delhi NCR for (10-20) years of experience. Apply Now!