Tech Mahindra - Manager - Quality Monitoring & Continuous Improvement

We are hiring for Quality Manager/ Monitoring & Continuous Improvement Managers

Eligibility:

- 6-8 years of overall experience.

- 3-4 years of experience in a Voice based customer service environment / people management environment.

- Monitor metrics & Analysis of team Performance. Monitor team goals and objectives on a daily/ weekly/ monthly and annual basis, using appropriate tools provided.

- Positively contribute to EBIT, FAB customer experience and FAB experience for the players through driving of the People and Business Issue Log.

- Manage outliers in the team based on the variance Calibration with the team and Ops teams.

- Creating the Escalation Matrix for TL - MCI.

- Should have experience in Transformation/agile quality framework.