Tech Mahindra - Head - Quality

Roles and Responsibilities:

- Develop and implement quality management strategy and plans, including resource, systems, timescales, to support, contribute, and integrate with the organization's business plan and long term strategy. Overseeing Quality Support for the account

- Lead from front in driving Six Sigma/Lean/Kaizen projects

- Track, analyse, evaluate and report result within assigned business unit to determine if organizational objectives are being met. Prepares periodic operational reports and metrics as requested. Interprets data and creates actionable plans to address opportunities and service gaps and to anticipate and resolve future problems.

- Manage and advises on hiring, training and development, allocation and performance assessment of personnel within area of responsibility. Provides the tools, training, support and environment required to achieve employee success.

- Manage the day-to-day activities of assigned staff. Monitor and ensure accuracy of all work. Participate in the annual performance review process. Train staff and the subsequent optimization of their performance to support organization's strategic goals. Provide ongoing follow-up and feedback.

- Identify the need for, provide and / or assure all personnel are properly trained in their assigned tasks. Review, develop and implement process improvements, departmental goals and objectives.

- Serve as go-to person for review and resolution of escalated issues.

- Maintain current knowledge of applicable practices, changes and requirements and ensure compliance. Advise and implement field best practices to improve products, applications and services.

- Participate in Daily/Weekly/Monthly reviews to share the update and action plan on various process and system improvements