Tech Mahindra - Domain Consultant - Telecom Process Operations

- Graduate/Post Graduate with 7 to 15 years of experience in Telecom domain or High tech product support

- Preferred Certifications: ITIL, MTA, MCSA, MOS

- Excellent verbal, written, and interpersonal communication skills

- Strong PC skills: Word, Excel and PowerPoint

- Superb organizational and time management skills. Work on multiple projects simultaneously, adhering to deliverable deadlines

- Results oriented, strong sense of urgency, proactive and flexible

- Strategic and analytical thinker who can collect and analyze data to make appropriate process/business decisions/recommendations

- Ability to adapt quickly and frequently to changing priorities

- Strong interpersonal and relationship management skills

- Research oriented, comes up with solutions tailored to addressing specific problems/ needs

- Must demonstrate good judgment and pragmatic approach to delivering solutions that optimizes activities across company needs, business constraints and business realities

- Willingness to travel and manage work life balance

- Ability to create compelling proposals

- Should be outcome oriented

- Should be able to identify the unstated needs and propose impactful solutions

- Assists in creation of solutions and other artefacts for Technical support pursuits in the following variants: Enterprise Telecom solution and high tech customers

- Perform As-is analysis and provide To-be recommendations based on customer's functional requirements, Service Levels, evaluate Contact Centre Solutions and Automation toolsets to provide end-to-end solution.

- Provides domain consultation to Pre-Sales, participates in proposal activities & discussions with customer and client visits as SME. Participates in POC, Architects and validates complex technical solution when required.