Tech Mahindra - Digital Transformation/Business Transformation Consultant - Service Desk

Digital Transformation / Business Transformation Consultant - Service Desk (Level 1/1.5)

- Good understanding of Transforming the EUC/Service Desk using Next Gen technologies.

- Drive digital and technology led transformations in the account empowered by AI, analytics and Next gen technologies

- Process mapping and identifying non value add steps to create lean and agile processes.

- Responsible for identifying business problem areas and aligning themselves to the pain areas through Continuous Improvement Projects

- Strengthen and enhance internal processes to make them more efficient and effective by identify process improvement/re-engineering opportunities.

- Seek opportunity for Automation, Robotics and other technology solutions to bring scalability in the processes

- Help our clients to simplify and improve their operations by developing business cases, analysing clients as-is processes and create end-to-end automation solution blueprints

- Responsible for working with the client's Business excellence & Operations teams to hunt down processes for RPA & conducting initial RPA process investigation, priority, assessment & fitment analysis. You will be responsible for PDD (Process design document)

- Act as customers- key contact and guide them through the analysis process and become their trusted advisor on process automation

- Support sales and solution team for business growth

- Research to create value added / proactive proposals for prospective/existing customers.

- Benchmarking performance of existing customers vis-a-vis competition

- Conduct interactive workshops for employees on quality tools and generate process improvement ideas

- Presenting data, sharing analysis and getting concurrence from stakeholders on actions (for assigned processes

- Participate in the development of new offerings and innovation in the automation space