Digital Transformation / Business Transformation Consultant - Service Desk (Level 1/1.5)
- Good understanding of Transforming the EUC/Service Desk using Next Gen technologies.
- Drive digital and technology led transformations in the account empowered by AI, analytics and Next gen technologies
- Process mapping and identifying non value add steps to create lean and agile processes.
- Responsible for identifying business problem areas and aligning themselves to the pain areas through Continuous Improvement Projects
- Strengthen and enhance internal processes to make them more efficient and effective by identify process improvement/re-engineering opportunities.
- Seek opportunity for Automation, Robotics and other technology solutions to bring scalability in the processes
- Help our clients to simplify and improve their operations by developing business cases, analysing clients as-is processes and create end-to-end automation solution blueprints
- Responsible for working with the client's Business excellence & Operations teams to hunt down processes for RPA & conducting initial RPA process investigation, priority, assessment & fitment analysis. You will be responsible for PDD (Process design document)
- Act as customers- key contact and guide them through the analysis process and become their trusted advisor on process automation
- Support sales and solution team for business growth
- Research to create value added / proactive proposals for prospective/existing customers.
- Benchmarking performance of existing customers vis-a-vis competition
- Conduct interactive workshops for employees on quality tools and generate process improvement ideas
- Presenting data, sharing analysis and getting concurrence from stakeholders on actions (for assigned processes
- Participate in the development of new offerings and innovation in the automation space
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