Tech Mahindra - Credit & Collections Implementation Consultant - BFS/Utilities Collection

Tech M BPS is Hiring for Credit & Collections Implementation Consultant (BFS / Utilities Collection is a must)

Job Description:

Build Solutions:

- Identify Industry wise challenges and create/recommend solutions by which these challenges could be addressed using TechM's product and solution suite for Collections

- Help creating Measurement matrices, so that executed solutions are driving desired ROI for the clients, if not, data points analysis for re-iterations

- Cross Functional team management - Sales, Customer success, Business Analytics, Products, support

- Process mapping and identifying non value add steps to create lean and agile processes.

- Responsible for identifying business problem areas and aligning themselves to the pain areas through GB/BB/Other Projects

- Strengthen and enhance internal processes to make them more efficient and effective by identify process improvement/re-engineering opportunities.

- Seek opportunity for Automation, Robotics and other technology solutions to bring scalability in the processes

- Help our clients to simplify and improve their operations by developing business cases, analyzing clients as-is processes and create end-to-end automation solution blueprints

- Responsible for working with the client's Business excellence & Operations teams to hunt down processes for RPA & conducting initial RPA process investigation, priority, assessment & fitment analysis. You will be responsible for PDD (Process design document)

Sales :

- Work closely with Sales/Account Managers, and participate with them for solutions pitches with clients

- Experience the customer journey of clients by studying their website and identify the scope of improvements

- Understand the clients problems and pitch solutions

- Create custom presentation with User Cases / solution and present it to CXO in client pitches

- Drive Account Managers for doing follow-ups and facilitate meetings with key stakeholders in the account

- Be involved in Negotiations with clients

- Ownership for closure of deals

Customer Success:

- Participate in Create Statement of work for customer success team for streamlined handover

- Facilitate Introductory meeting for customer success team with clients

- Work closely with vendor and alliance team for creating custom solutions (if required for clients)

Products:

- Experience and prior knowledge on some collections platforms like Experian Powercurve, Pega, CGI, FICO etc.

- Desirable to have Analytics know how

- Coordinate with Product team for new feature updates, Product training etc.

- Give feedback with Product features which are in demand

- Competition analysis feedback

Others :

- Coordinate with support for ongoing Product issues which have been escalated by clients directly to you

- Maintain MIS for Senior Management and Team Leads

- Monitor growth with existing clients and new onboarding - team wise

- Ensure timely invoices and revenue realization in status reports

- Ensure and coordinate Product training for sales team

- Share Industry insights on regular basis

- Keep a close watch on Marketing Automation industry trends

- Publish papers / articles on Social Media (linkedin.com etc.)