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20/10 Nirmit Trivedi
Business Associate at Tech Mahindra BPS

Views:1175 Applications:185 Rec. Actions:Recruiter Actions:14

Tech Mahindra - Credit & Collections Implementation Consultant - BFS/Utilities Collection (9-15 yrs)

Any Location Job Code: 857900

Tech M BPS is Hiring for Credit & Collections Implementation Consultant (BFS / Utilities Collection is a must)


Job Description:

Build Solutions:

- Identify Industry wise challenges and create/recommend solutions by which these challenges could be addressed using TechM's product and solution suite for Collections

- Help creating Measurement matrices, so that executed solutions are driving desired ROI for the clients, if not, data points analysis for re-iterations

- Cross Functional team management - Sales, Customer success, Business Analytics, Products, support

- Process mapping and identifying non value add steps to create lean and agile processes.

- Responsible for identifying business problem areas and aligning themselves to the pain areas through GB/BB/Other Projects

- Strengthen and enhance internal processes to make them more efficient and effective by identify process improvement/re-engineering opportunities.

- Seek opportunity for Automation, Robotics and other technology solutions to bring scalability in the processes

- Help our clients to simplify and improve their operations by developing business cases, analyzing clients as-is processes and create end-to-end automation solution blueprints

- Responsible for working with the client's Business excellence & Operations teams to hunt down processes for RPA & conducting initial RPA process investigation, priority, assessment & fitment analysis. You will be responsible for PDD (Process design document)

Sales :

- Work closely with Sales/Account Managers, and participate with them for solutions pitches with clients

- Experience the customer journey of clients by studying their website and identify the scope of improvements

- Understand the clients problems and pitch solutions

- Create custom presentation with User Cases / solution and present it to CXO in client pitches

- Drive Account Managers for doing follow-ups and facilitate meetings with key stakeholders in the account

- Be involved in Negotiations with clients

- Ownership for closure of deals

Customer Success:

- Participate in Create Statement of work for customer success team for streamlined handover

- Facilitate Introductory meeting for customer success team with clients

- Work closely with vendor and alliance team for creating custom solutions (if required for clients)

Products:

- Experience and prior knowledge on some collections platforms like Experian Powercurve, Pega, CGI, FICO etc.

- Desirable to have Analytics know how

- Coordinate with Product team for new feature updates, Product training etc.

- Give feedback with Product features which are in demand

- Competition analysis feedback

Others :

- Coordinate with support for ongoing Product issues which have been escalated by clients directly to you

- Maintain MIS for Senior Management and Team Leads

- Monitor growth with existing clients and new onboarding - team wise

- Ensure timely invoices and revenue realization in status reports

- Ensure and coordinate Product training for sales team

- Share Industry insights on regular basis

- Keep a close watch on Marketing Automation industry trends

- Publish papers / articles on Social Media (linkedin.com etc.)

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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