- This role will play a vital role in advancing the priorities of Tech Mahindra Business Services Group's - Business Transformation Services- mandate across India and other geographies. - Lead the Business Transformation & Re-engineering consulting function with P&L responsibilities. - Generate Consulting Revenue through Process Transformation consulting to client across globe e.g. Europe, America, ANZ, Middle East, Africa, APAC and also enable Consulting enabled BPO revenue. - Lead & direct business consulting engagements, align stakeholder expectations, working within a program or portfolio and manage resource and delivery conflicts among projects - Develop, lead and communicate senior executive leader briefs on the performance of consulting projects at the individual/vertical/domain/geography level and to define, track and report benefits for deliverables - Creating new consulting business pipeline funnel, mapping accounts, tracking competition, identifying target markets, creating bid documents/responding to RFP/RFI's and implementing policies & procedures to facilitate growth of new business. - Experience in Consulting, Business Development, Client Relationship management, Operations, People and Process Management - Education background - BE,MCA, MSc, MBA - Detailed understanding of BPO industry, delivery models, commercial models and challenges - Experience in BPM software Aris, Bizagi, etc & good working knowledge of Workforce Management tools like IEX, Avaya, Blue Pumpkin, etc. - Has working knowledge of Analytics, RPA, AI. - Has working knowledge of Business Intelligence tools. - Has good working knowledge of contact center technologies as well as back office tools like Avaya, Nortel, Genesys and Dialers. - Awareness of industry benchmarks, standards and best practices in technology management to bring innovation and newer practices to manage processes through technology. - Expertise in supporting Sales and Presales, Deal with Solutions and Operations in IT / ITES sectors - Proficient with techniques like Lean, VSM, Six Sigma, Program Management, Knowledge Management, DFSS, NPI, Cost Optimization and Control Value Engineering etc - Expertise on Business Analytics & Statistical Predictive Modelling will be added advantage - Experience in transformation of shared services, back office, front office is must - Minimum 8 years of Leadership and Managerial experience; must be adept at coaching and mentoring staff to think differently about process improvement/reengineering, and rapidly expand their business aptitude in order to drive greater value for the business - Demonstrated success in challenging the status quo, and always be looking for innovative solutions - Proven success in project / program delivery as evidenced by meeting requirements for budget, schedule and quality - Strong reporting and analytical skills - Demonstrated ability to drive change and transformation internally and externally - Successful in obtaining results in a large corporate, matrix environment - Demonstrated people leadership and management skills (including direct experience leading, managing and mentoring teams) - Excellent communication, collaboration team building and relationship management skills - Capable of gaining support for initiatives through influence and use of business rationale - Self-starter; strong track record of proactively moving organizations forward by having the foresight to 'see what is around the corner- - Empowers and motivate others

Hyderabad

Noida

Tech Mahindra - Buisness Process Management Role 

Tech Mahindra - Buisness Process Management Role  ,Job Description for Tech Mahindra - Buisness Process Management Role  in Tech Mahindra Business Services in  Hyderabad Noida for (8-20) years of experience. Apply Now!

Job Description for Tech Mahindra - Buisness Process Management Role  in Tech Mahindra Business Services in  Hyderabad Noida for (8-20) years of experience. Apply Now!