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03/11 Gurpreet
Cofounder at Hy Fly Consultancy

Views:492 Applications:106 Rec. Actions:Recruiter Actions:0

Team Manager - VRM Outbound - BPO (6-10 yrs)

Mumbai/Navi Mumbai/Thane Job Code: 1334062

Specification for Team Leader - VRM :

- Candidates currently a Team Leader for VRM Channel in their existing organization preferred

- Banking ( Private and MNC )

- Max Age-Below 38 years

- Maximum budget for the role - Rs.25Lakh and Grade - AVP

Required Candidate profile :

- Monitoring and managing KPIs such as Service level, Occupancy, Shrinkage, AHT for productivity of team members.

- Manage assigned division's productivity to department/area SLA

- Manage a team of VRMs by driving business agendas and support activities required to facilitate business

- Lead from the front by taking calls and imparting on the job exposure / training to VRMs in handling - important clients and concluding the transaction online

- Monitor the Call records and listen to live calls via. call barging facility on regular basis & provide feedbacks to improve call quality

- Co-ordinate and engage with Business and Support teams for timely resolution of queries / escalations

- Responsible for overall Target vs Achievement of the team as structured in the teams KRA along with Net Revenue generated by the team

- Strict adherence to company policies and regulatory requirements would be expected

- Conducting regular trainings of team members to ensure product mindshare

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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