Team Manager - Sales - Real Estate Portal

- Sales & Marketing Lead experience in Real Estate/ E Commerce online portal.

- Responsible for the entire process of lead management, sales and business development for the region.

- Client acquisition campaigns and lead generation to build as a flagship brand for Property Services in the respective region.

- Creation of Strategy and Policy for on boarding of clients and brokers on the online portal.

- Analytical skills,ability to understand and act according to the key parameters such as conversion rate and other CC metrics like AHT, number of calls,etc.

- Responsible for driving team targets.

- Drive scale and growth through proper sales planning and precise execution.

- Manage and improve center performance through performance monitoring, problem resolution, system audits and quality assurance measures.

- Summarize, collect and analyze contact center trends and data for regular performance reports.

- Working closely with team members to ensure improvement in number of listings posted by brokers, training them on best practices and making them familiar and use new technology devised by Makaan.

- Data management to ensure 100% coverage in assigned territory and tracking other key parameters for the team members.

- Conduct staff performance reviews, assess needs, cost/benefit analysis and other operational strategy assessments.

- Establish a high standard for productivity, quality, customer service as well as define user guidelines.

- Comply with Sales process and mechanism of the company to ensure Business Integrity.

- Drive aggressive push by ensuring high client acquisition rates consistently, servicing them well by ensuring high usage rates, hence giving a higher ROI for client investment.