Team Manager - Recruitment - Hire To Retire

- As a Manager of the recruitment team within HTR, this role plays a critical role in hiring for the group and contributing to the business needs for Unifi (Argenbright group operating entity) and other operating companies

- This position reports to AMH BSC HTR Function Head in India.

- Transition, Set and manage HR Operations team performance and give them direction, while ensuring smooth delivery of day-to-day operations (20 to 30 members team)

- Leading a team of HR professional to ensure that overall delivery of services is within agreed KPIs and SLAs. Ensure high quality service

- Strong people mgmt. to manage and hold team together working in night shifts and track productivity if they work remote/home due to pandemic (e.g. Indian curfews are all at night during COVID- high impact)

- Continuously strive to build a culture of high-performance.

- Ensure that overall delivery of HR operations services to AMH Group Operating companies (Unifi) meets or exceeds agreed KPIs and SLAs defined and is within a strong internal control framework.

Partner with the onshore business team to:

- Forecast and plan for the hiring in advance

- Develop and track Service Level Agreements (SLA) to ensure service delivery excellence.

- Drive process ownership in line with agreed target operating model

- Strong reporting and ability to read data and give insights

- Analyze issues that are highlighted by the OpCo managers and resolve them in a timely manner.

- Ensure that all engagements with the customer are aligned, understood and that Customer needs are being documented and prioritized for action

- Act as a point of escalation for critical/complex service issues

- Engage a team which works for 7 days a week - build rotation plans within the team to ensure service delivery team is available based on the business needs

- Create a mindset of innovation aimed at constantly challenging the norm to drive business value

- Responsible for ensuring a disciplined approach to operational excellence/performance management is in place and evolves over time

Skills & Desired Experience :

- Expertise in managing HR operations for a US based MNC (in shared services/BPO company), Knowledge of USA - geographical knowledge, time zones, a plus

- Experience in working with US stakeholders and should have engaged with US candidates

- Experience of supervising global teams in the past and ideally worked in an operations environment to deliver high quality outcomes and results.

- Result oriented, with high level of motivation for self-growth, along with the drive for growing team members

- Excellent stakeholder engagement skills and ability to communicate effectively with clients of all levels and with fellow project team members

- Strong sense of Ownership

- Understands Talent acquisition tools and technologies

- Excellent verbal and written communication skills is a must

- US Shift (ET) working - Flexibility to manage teams working 7 days (rotation model) and US working shifts (EST) with some stretch during peak days