Team Manager - Operations - BPO

JOB DESCRIPTION:

Roles and Responsibilities:

- Ensure adherence to company and process guidelines within established productivity standards

- Provide supervision and direction to the team and manage their day-to-day activities

- Maintain and ensure adherence to SOP guidelines by team members

- Provide monthly feedback to team members on their performance

- Provider guidance to the team members to effectively complete the assigned task

- Collects, measures, analyzes, evaluates, interprets, and summarizes data

- Generating reports to be used for performance evaluation of the project

- Cascade and train the team on process updates

- Mentor employees by ensuring productivity along with 100% quality

Skills Required:

- Minimum 2 years of experience in handling team for international process

- Quick learner and ability to lead a team

- Excellent communication & presentation skills Willing to work in fast-growing environment

- Ready to work in Night Shift at Indore Office

- Flexibility with respect to shift timings

- Strong understanding of business goals and standards for customer service

- Ability to communicate effectively with senior management and other departments

- Graduate/PostGraduate in any discipline

- Passion for learning and creative problem solving

Salary offered: 15-20LPA