Team Manager - Operation Risk & Control

Process : Operation Risk and Control

Designation : Team Manager

Roles and Responsibilities :

Proactively monitor all KRI's on daily, weekly and monthly basis through a transparent and robust governance framework inclusive of all key stakeholders globally. Challenging where necessary on aged breaks or status quo to mitigate risk.

Back test corrective measures on a regular basis ensuring documentation and evidence exists to mitigate the action as completed

Attend weekly product aligned control meetings and follow up on assigned actions across the respective Operations production groups

Study and understand the fundamentals of the STARC control document and how this overlays into the production environment. Ensure all Operations teams adequately understand these principals.

Complete ad-hoc requests and projects in line with requests from your Global, regional and local control teams

Support and actively contribute to TRAP reporting by providing clear and concise reporting of aged items and specific trends / remediation steps in this process.

Gain an understanding of the Risk and Control framework and act as coordinator within the business line on issues concerning controls

Work inclusively with the RTB team managers to perform successful inspections / reviews of operations line controls and document gaps and action plans through necessary reporting

Contribute to the teams efforts in all aspects of MI production

Look to understand control principals in respect to Line Operations (front to back)

Become proficient in Control assessments (CA), providing regular feedback and reporting issues where gaps have occurred OR where efficiencies could be made

Contribute to classroom training on all Key Control aspects (HRM, Manual Payments, Client Conf etc)

Support weekly and monthly MI reporting for TraP and dashboards - communicating with the Operations regularly

Assist and support any internal or external Audits or reviews to completion.

Support monthly manual payments testing - ensuring reporting is accurate and correct

Produce Monthly reporting for various Control meetings (PRB and CIO packs) ensuring all stakeholders provide updates and attend conference calls

Escalate appropriately to your Managers on all new issues

Key competencies

Communication skills

Displays an ability to challenge and extract detail from individuals at all levels of the organisation

Able to articulate subject matter in a clear and succinct manner

Be comfortable to provide classroom sessions around Control subjects

English writing skills suitable for circulation to all levels of the organisation

Risk identification and escalation

Strong risk awareness skills: Identification of processing, client and reputational risk inherent in the GBS framework

Ability to escalate through matrix reporting line

MI and reporting

Ability to identify trends and reconciliation or business process flaws in MI extracts

Ability to present Risk and Control issues to a high standard

Sachin J
Contact : 080-66560115