Team Manager - Digital Marketing

Team Manager - Digital Marketing

Job Responsibilities:

- Day-to-day management and oversight of Digital Marketing resources, maintains work schedules and oversight of time off requests, staffing conflicts and resourcing along with direct support of management.

- Monitors and regularly assesses overall team and individual performance against goals/KPIs to assess knowledge and performance improvement opportunities, including conflict resolution, staff issues and escalating foreseeable attrition risks.

- Actively participates in individual team members' performance reviews, providing regular feedback regarding misses/errors and additional training needs to leadership, contributing to the identification of growth and skill development opportunities to ensure constant improvement and utilization of the Digital Marketing Team.

- Coordinates with Digital Marketing Team resources to ensure work is completed accurately and in accordance with standard practices / guidelines and defined service level agreements.

- Shares feedback regularly to support management and onshore leads in assessment of individual skills and aptitude along with potential for career expansion.

- Provides and shares on a regular cadence status updates/reports with leadership.

- Ensures the entire Digital Marketing Team is working together as a cohesive unit in support of the global Digital Team's exemplary work, goals and values.

- Maintains a current understanding of each Digital Team's capabilities, processes, workflows, SLAs and brands guidelines and business divisions to ensure accurate oversight and output of deliverables.

- Keep oneself abreast and updated of industry best practices in Digital Marketing and support team members as needed.

Requirements:

- MBA or equivalent in Marketing

- 8+ years' experience in digital marketing, with at least 4 years of demonstrated team management experience, including depth of knowledge in Marketing Automation, Web, Social Media and Digital Experience areas.

- Understanding and experience with digital marketing tools, inclusive of content management systems, Automation/CRM (Salesforce), web analytics, and social media systems.

- Professional and conversational fluency in English is a must, with excellent oral/written communication and presentation skills

- Leads with empathy and a solution-oriented mindset with strong mentorship skills

Preferred Skills:

- Demonstrated project and/or resource management understanding

- Experience with/knowledge of Workfront or other project management software

- Microsoft Office Suite programs