Team Manager - Contact Centre

An excellent opportunity for candidates with have 5 or more years of experience in Customer Service.

Location: Mumbai

Your Future Employer One of the renowned insurance firms.

Responsibilities

1. This position will serve as a key member of the Customer Service Team.

2. Understanding operational requirements, researching best practices, assist with the design and implementation of new processes and tools.

3. Monitoring the effectiveness of a team of Process Associates.

4. Preparing MIS reports.

5. Interacting with Customers and managing their queries.

Requirements

1. Must have at-least 4 years of experience in International voice process

2. Must have TL\AM experience on papers for at least 2 years.

3. Must have experience in managing a team of minimum 15-20 agents.

What is in it for you

1. Amazing opportunities for career progression.

2. A stimulating working environment with equal employment opportunities.