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05/01 Rupali Thakur
Analyst at Crescendo Global

Views:237 Applications:53 Rec. Actions:Recruiter Actions:0

Team Manager - Contact Centre (4-8 yrs)

Mumbai Job Code: 1357812

An excellent opportunity for candidates with have 5 or more years of experience in Customer Service.

Location: Mumbai

Your Future Employer One of the renowned insurance firms.

Responsibilities

1. This position will serve as a key member of the Customer Service Team.

2. Understanding operational requirements, researching best practices, assist with the design and implementation of new processes and tools.

3. Monitoring the effectiveness of a team of Process Associates.

4. Preparing MIS reports.

5. Interacting with Customers and managing their queries.

Requirements

1. Must have at-least 4 years of experience in International voice process

2. Must have TL\AM experience on papers for at least 2 years.

3. Must have experience in managing a team of minimum 15-20 agents.

What is in it for you

1. Amazing opportunities for career progression.

2. A stimulating working environment with equal employment opportunities.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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