Team Manager - Claims - Marine/Fire/Property - Retention - Insurance Broking Firm

Team Manager Role-Claims (Retention)

Location-Mumbai

Experience-4-10 Years

Guidelines: Candidates should preferably be from Insurance Broking firm.

It's a team handling the role, so look for people with allied experience in RM role. (2-3 People)

Should have Marine, fire or property claims experience, and knowledge of all lines of business.

Job Purpose :

- Responsible Mid office operations.

- Client Relationship management

- Booking of business transaction

- Policy issuance follow-up with Insurer

- RFQ preparation for all products

- Co-ordination with the client for policy related requirements and declaration

- Keeping a track of CD a/c of clients

- Maintenance of inward MIS & Renewal tracker

- People management

- Accountability and Outcomes/KPIs

- Accountabilities

- Outcomes & KPIs (working hours/ days)

- Customer Relation/ Business Development from existing clients

- Client Servicing

- Risk Management

- Customer Relation/ Business Development

- Ensure client relationship is maintained with best in class services.

- Renewal retention

- Client Servicing

- Ensure each customer query is attended to in specified time line as per agreement

- MIS Management - as per process

- Routine dashboard

Risk Management :

- Compliance and regulatory aspects

Key Relationships (Both External & Internal)

- Internal

- External

- EIBL Department Heads

- EIBL Underwriting team

- EIBL HO

- EIBL MO Team

- Clients

- Insurance Company

- Experience & Educational Requirements

RELEVANT EXPERIENCE :

Type of roles (and duration) which an individual ideally should have done in his/her prior experience to be detailed Necessary= 4-8 years experience in similar profile

Desirable Exposure in business development and client servicing