Team Leader - Sourcing/Recruitment - RPO

POSITION SUMMARY : 

Accountable for the service delivery and operational management of the sourcing and recruitment related activities of several clients / projects. Ensure the team is delivering all outcomes as specified in the Client/Stakeholder contracts and is meeting all continuous improvement initiatives. Lead and manage team to ensure high engagement, productivity and performance.

Manage & Lead Sourcing Team of 15-20 Sourcer and Recruiters hiring for various RPO clients in India like a sourcing leader

KEY RESPONSIBILITIES/ACCOUNTABILITIES

Operational Management

- Drive continuous improvement in service offerings - sourcing methodology, process & technology to ensure ongoing sustainability of TDC operating model

- Monitor quality of recruitment output to ensure SLA's are met across all projects

- Ensure accurate and real-time usage of recruitment system to provide appropriate & accurate reporting to stakeholders

- Maintain TDC resource allocation and flexibility of staff to ensure maximum utilization and productivity

Project Management : 

- Liaise with client/internal contact to develop understanding of key project criteria

- Manage assignment of team leaders and staff to projects according to resources and industry / functional expertise and capacity

- Allocate team member responsibilities/KPIs and assignments within the project

- Present all information to project team in launch meeting & facilitate brainstorming session to determine project plan & execution including sourcing strategy, screening templates, database set up and protocols for effective automated reporting etc

- Check in with team members daily to ensure they thoroughly understand the project requirements, and monitor progress with their personal deliverable

- Review daily reports sent through by staff, to ensure accuracy and project progress

- Chair phone conferences with internal stakeholders and client to give updates on project progress and gather client feedback.

- Track ongoing scope of projects to ensure SLA's are adhered to and met.

- Problem solve throughout the project - facilitate solutions, brainstorming, and encourage - can-do- attitude in team at all times

Team Management : 

- Provide coaching and development for team - one-on-one, team training sessions to upskill

- Provide and accept feedback.

- Support and implement any corporate decisions regarding operations to maximise team effectiveness

- Lead thorough induction and training of new staff, collaborating with regional People team

- Weekly group catch up with TDC team to communicate initiatives, share project milestones, and facilitate knowledge sharing

- Weekly one-one-one catch up with team leaders to support on their projects, challenges, management initiatives, and personal development.

- Address any key performance issues, and support team leaders to take appropriate performance management measures

- Design yearly promotion plan, and support team leaders in communicating and documenting clear and measurable promotion criteria with selected individuals based on merit

- Facilitate team building activities

- Approve, track and manage team annual leave and sick leave, in accordance with Futurestep policy

Continuous Improvement : 

- Maintains understanding of global best practices in recruitment & talent management

- Provides thought leadership in solution design & strategy to clients & direct reports

- Alignment (where appropriate) with other global TDC's initiatives, while extending local expertise

- Review metrics, technology, and process to ensure efficiency, and drive forward productivity

- Implement change where needed - ensure thorough communication with TDC team and stakeholders.

- Work closely with team leaders to understand their daily process and recommend improvements to be implemented through them.

PROFESSIONAL EXPERIENCE / QUALIFICATIONS / SKILLS : 

- Must have substantial and extensive experience in recruitment either in in-house, client on-site, or in a recruitment organisation

- Local Language fluent, excellent verbal and written communication skills. Business English fluency, excellent verbal and written skills.

- Must have extensive people management experience leading large teams.

- Must be able to provide input from the brief to identify the channels and strategy to source candidates matching client requirements and to be responsible for the design and implementation of sourcing strategy for building talent pools of specific candidate profiles. Must be able to coach junior staff on design of effective sourcing strategy.

- Must be able to guide and coach junior staff on effective screening process and techniques.

- Must be able to conduct face to face interviews with candidates including competency interview for senior level and specialist roles. Must be able to coach and guide junior staff on effective interview process and techniques.

- Must able to follow up with client and candidate following accepted offer to expedite offer process keeping all parties informed. Able to identify and manage potential & complex roadblocks to successful conclusion. Able to provide guidance and support to junior staff on handling final stages effectively.