Team Leader - Online/Digital Sales - Life Insurance

TL is responsible Training, hand holding the team and build relationship with the distributor. He/She will also be responsible for achieving the sales target and maintain quality service standards.

Campaign Management :

- Daily morning huddle & day end review with the team on all running campaigns

- Set the tone and asking rate for the day in the morning huddle

- Ensure Call back are attended by the team

- Ensure confirmed appointments are scheduled for the field

- Continuous follow up on the follow up till closed.

- Daily Monitor ANI/CFR till closed therefore, ensuring 80% Login to issuance

- Ensure seamless execution of ongoing campaigns

Training :

- Regular training to be imparted to the team

- To clearly analyse from the calls/data of the caller if call opening/closure is a problem and lead by example.

- Creation of script and implementation of the same.

- Achieve the highest standard of call quality parameters through constant training

Telephonic Sales & Service Conversion :

- Should always be on the floor

- Should actively listen to the calls and barge in if necessary: for effective delivery by the caller

- Give regular feedback and inputs to the caller for bettering the call quality

- Should ensure Call Quality is never compromised

Target Orientation :

- Should always be abreast of the current business situation like no. Of leads, conversion %, business numbers, call numbers

Team Management and Sales target achievement

- Ensure excellent handholding to maximize productivity

- Ensure and demonstrate supportive behaviour to the team

- Ensure and demonstrate supportive behaviour with other functions in the organisation

Competencies :

- Ability to interact and gain trust in order to maintain a mutually beneficial relationship.

- Ability to comprehend, capture as well as interpret basic customer information

- Ability to manage difficult customer situations, to respond promptly to the needs of the customer and convince the customer positively.

- Dependability; to follow instructions as well as take responsibility for their actions and also keep commitments

- Result Orientation

- High level of motivation and perseverance

- Sales mindset and a positive attitude

- Basic computer knowledge/technological skills

- Good verbal and written communication skills. Ability to converse in English & Hindi is essential.

Proficiency in other languages such as Marathi, Telugu or Gujarati is an advantage.