Team Leader - Customer Delight - Operations Division

- Training and helping the team on soft skills, processes, and best practices

- Managing and leading a team of 7-8 individuals

- Responsibility of productivity for the entire team

- Task allocation to team members based on geography and time-slots

- Improving client NPS by ensuring team members give excellent customer experience

- Sharing feedback with central and local teams on changes required in the product/process

- Minimum 3 years of experience in customer delight and at least 2 years of experience in team handling and maximum overall experience of 7 years

- Should have good communication skills

- Smart candidates with a good understanding of MyGate product

- Basic knowledge of excel is a plus

- Expertise in the local language, Hindi and English