Team Lead - Social Media - Bank

Team Lead - Social Media

Functional :

a. Should have led the launch of a Social Media cell in a Fintech / E Com / Banking / NBFC / Digital or Wallet Corp

b. Should have expertise in choosing the right technology options for digital migration / automation like Chat Bot ( with some used cases to refer to during the interview )

c. Should have worked in building a team for 24/7 client servicing environment in IVR / Back Office / Contact Centre / Email Correspondence Cell ( a minimum of 3 years of vintage in similar function )

d. Should have in-depth knowledge of managing leads, complaints queries in a large set up for Fintech / E Com / Banking / NBFC / Digital or Wallet Corp

e. Strong process writing and client communication skills with respect to Banking / Cards / Assets

f. Should have background on IT ACT / regulations affecting Social Media

Leadership :

a. Should be able to build and develop a vision for servicing clients on Social Media

b. Strong conceptual and analytical skills to view the existing set up of Social Media for a revamp

c. Should have the ability to and influence manage stakeholders