Team Lead - Shared Service Reconciliation

General Position Description:

- Good understanding of IOO and Custody Reconciliation and exception research functions.

- Ability to manage projects and actively engage with CMG/PMO with strict deadlines. Independently able to undertake project scoping, process mapping, data-gathering, feasibility study and propose solutions.

- Stake holder management - Communicate, issue management and address potential roadblocks with resolutions.

- Demonstrate quick learning abilities for any new reconciliation tasks/change in process quickly with minimum lead-time

Minimum Requirements:

- Good Knowledge on Reconciliation activities in TLM

- Knowledge on Custody GFS Operations, IOO and NTAM

- Exposure to breaks identification and investigation process in depth

- Good Understanding of different formats of feeds, Swift formats etc.

- Experience in handling feeds issues, automation activities in and around TLM

- Prompt and accurate response to the client queries

- Good escalation/issues management skills

- Strong ability and keen interest to analyze/ interpret data linkages and strive for improvements.

- Good knowledge of MS office and proficiency in MS Excel

- Good Communication and documentation skills

Overall Competencies Required:

People Management:

- Creates and fosters an inclusive environment where team members interact with trust, respect and a shared sense of purpose and collective impact

- Builds a diverse team through recruiting, hiring and succession planning

- Defines the team's purpose, prioritizes work and allocates resources to deliver on commitments

- Shares organizational initiatives, goals and other relevant information with the team

- Sets clear goals and expectations and holds self and employees accountable for achieving them

- Provides employees with candid, timely feedback and coaching to help them understand what's working well and what can be improved

- Supports employees in their individual career aspirations whether they involve movement to other roles or growing in their current one

- Demonstrates a fair and equitable approach in recognizing, rewarding and developing each individual

- Completes performance management and all other people-related processes in a timely manner

Business Goals:

- Drive and execute project deliverables with utmost quality

- Ability to handle, escalate and resolve queries in a timely manner

- Builds a strong repository of Operations and Domain knowledge in the team

- Active involvement in capturing process flows/updates and developing workflows based on requirement

- Perform Root Cause Analysis of Errors and suggest controls

- Conduct regular one to one meetings with team members and support their development needs

Control / Compliance:

- Ensures adequate controls are in place such that key daily deadlines are met.

- Provides support in handling privacy or ASL situation by challenging the norms and introducing better control environment.

- Maintains risk management and compliance programs and activities for their assigned group

Shift Timings-EMEA - 16.30 IST Log In