Team Lead - Quality Assurance - Reinsurance

We are currently hiring for a Leading Reinsurance MNC in Bangalore for the role of a Team Lead Quality Assurance - Assistant Vice President. Please find the details of the role mentioned below:

Role Objective:

To provide proactive support to ensure the data quality for the reinsurance business in Asia such as:

- Ensure data entered into contract systems meets guidelines and data quality standards

- Support providing report and maintenance of Asia Data Quality Framework

- Sct as "business expert" and provide training on various SR tools

- Support and provide coaching to other colleagues in BS Asia especially BS Bangalore

- Manages QA team in Bangalore ensuring all tasks are completed on time to required standard and ensures fair allocation of work

- Motivates and coaches QA team members

- works with other team leaders to meet BS objectives

- Basic understanding of system architecture and data flow. High level process understanding of upstream and downstream functions in either P&C or L&H

Main Tasks:

Team Management

- Manage team to ensure delivery of all assigned tasks

- Recommend training and development for team members with focus on BS Bangalore

- Mentor the team- Be able to coach/guide the team on problem solving,

- Primary focus is on day-to-day deliverable of routine and defined outputs with minimal supervision and operational discretion

Data Quality and Processes: 

- Contribute to the improvement and assurance of data quality in admin tools as well as processes in order to achieve higher efficiency and quality

- Assists in maintenance of Asia Business Services process flow charts

- Maintains Business services knowledge database/sharepoint

- Awareness about RCSA, audits (like regulatory), ability to recognize operational events and incidents. Participate and support various audits

Reporting : 

- Provides reports to support Asia Data Quality Framework

- Provides standard reports for Client Markets Asia

Business Expert : 

- Participates in UATs

- Supports and assist with training

- Act as business experts on SR tools and provide risk management as well as compliance support

Desired Candidate Profile:

Professional experience : 

- Strong L&H or P&C reinsurance/insurance knowledge

- Strong knowledge and experience in reporting tools

- Intermediate people management skills

Language : 

- Good command of English

Personality profile :

- Strong business communication and cross cultural skills, both verbal and written

- Strong customer focus and service orientation

- Organised can cope with changes in task and priorities in a dynamic environment

- Use existing procedures to solve difficult and non-standard problems

- Develops proficiency in a range of processes or procedures through advanced job-related training and considerable on-the-job experience

- Team player with high degree of self-responsibility and proactivity

- Able to motivate and manage team

- Highly organized and able to delegate

- Receive instruction, guidance and direction from manager / expert

- Able and willing to coach and develop direct reports

- Drives process and efficiency improvements