Team Lead - OTC

OTC Team Lead - Dyson Business Services

Dyson is a global technology enterprise. We solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. We're driven by progress and thrive on the challenge of relentless improvement. We're growing fast and our ambition is huge - more categories, more locations and more people.

Pioneering technology takes more than just inventive engineers. At Dyson, we take a problem-solving approach to everything we do. And across our support teams, we're proud to be different. And importantly, we support change to maintain our rapid growth.

We are newly established Dyson Business Services (DBS) center in Gurugram looking for highly talented and motivated professionals ready to join our fast growing and technology driven business. DBS Gurugram offers unique opportunity to build new organization and shape its future as part of the transformation journey. Join us if you would like to grow within the field of Record to Report, Purchase to Pay, Order to Cash, Procurement Operations, Master Data Management or Change and Transformation.

About the role

In the role of the OTC Team Lead, you will be part of the new team who builds the DBS Centre in Delhi; transitioning the existing processes into the Centre and being responsible for delivery of OTC processes for Dyson.

Responsibilities:

- Leading and developing the delivery team in line with company priorities and the scope of services assigned

- Regular reporting on service delivery and handling escalations

- Actively participating in process transition to DBS

- Responsibility for the performance and development of the team from setting objectives through mid-year - and annual review

- Motivating, developing and coaching team members to achieve best results.

Requirements:

- Minimum of three years' experience as a Order-to-Cash supervisor in international environment

- Experience in daily running of operations in at least one of AR processes: cash application, cash collection/disputes, credit management

- Perfect understanding of Order-to-Cash related accountancy practices, financial controls and compliance obligations/audit requirements

- Ability to collaborate with, communicate and manage stakeholders at various levels of the company

- Business partnering experience with a different level of stakeholders

- Strong leadership skills

- Transition experience including writing and updating procedures, process maps

- Commitment to service excellence, process improvements and automation

- Excellent analytical skills and attention to detail

- Excellent understanding of SAP AR module; knowledge of other SAP modules would be an asset

- Fluency in English - additional European language(s) would be an asset