Team Lead - Operations - Financial Services

Company delivers world-class financial services to the mobile generation

Job Overview :

The Operations Team Lead role will be responsible for managing the day to day payment operations, credit operations, customer service and other operations of our office in India. This role reports to the Head, India Operations.

Responsibilities :

- Manage a quickly growing team to provide a world-class, operations team to delight our rapidly expanding customer base in India

- Support hiring and team onboarding processes for new hires

- Ensure various sub-teams set and hit aggressive productivity and quality goals

- Manage team scheduling and capacity planning

- Lead various initiatives with product and other global teams to improve process automation and the customer experience

- Serve as first point of escalation for system issues; support product and engineering teams in issue diagnosis and reporting

- Maintain team documentation and collaborate with other division leads on continuous improvement of team processes

- Collaborate cross functionally on various initiatives for admin, marketing, finance, and collections