KEY TASKS AND ACCOUNTABILITIES :
- Demonstrate strong work ethic and delivery orientation
- Capable of being entrusted with confidential information
- Ability to cultivate an environment focused on customer satisfaction
- Work in a multi-cultural environment
- Good business sense
- Results focused
- Strong influencer, able to challenge management and staff where appropriate
- Highly structured and systematic approach to delivering business solutions
- Hold associates accountable for the adherence to established process standards
- Ability to identify improvement opportunities and actively engage in implementing improvements
- Ability to influence change in others through role modeling
- Executes work plans and revises and initiate changes as appropriate to meet changing needs and requirements
- Creates and executes work plans and revises as appropriate to meet changing needs and requirements
- Understands end-to-end business processes in the relevant areas
- Manages day-to-day operational aspects of the scope
- Effectively applies our methodology and enforces process standards
- Prepares for engagement reviews and quality assurance procedures
- Minimizes our exposure and risk on project
- Ensures process documents are complete, current, and stored appropriately
- Able to provide trainings to GCC employees on improved ways of working
4. QUALIFICATIONS, EXPERIENCE, SKILLS :
Education :
Bachelor's Degree in any Field - Must
Higher education qualification - Good to have
Experience :
Managing Teams for 3+ years - HR team preferred
- 5-7 total years of work experience
- Use of office productivity tools (MS Office..etc)
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