Team Lead - Human Resources - BFS/FMCG

Roles & Responsibilities:

- Works with designated stakeholders to gather and finalize commitments to meet contractual thresholds.

- Process, maintain & administer HR transactions & provide support (e.g. Talent development, Mobility, Workforce administration, talent acquisition, case management, HR helpdesk, remuneration, etc.

- Manage customer engagement.

- Provide clarification of HR policies and procedures

- Manage the process according to Company methodology and/or agreed transition plan

- Organize knowledge sharing sessions both within the team and cross teams

- Update all required process documentation (process maps and procedures)

- Resolving errors, escalations and issues on time

- Develop, mentor, and coach junior team members

- Develop process excellence in Operation activities

- Ensuring quality and timeliness of work

- Focused, diligent, high on quality and timeliness are the basic requirements for the role

- Contribute to team "Business As Usual" activities such as hiring, process improvement, service standardization, etc.