Team Lead - Customer Success - BFSI

- Develop success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations

- Developing and managing client relationships at CXO level.

- Drive and own continuous discussions around Return on Investment (RoI), Adoption and Value Realization to ensure retention and growth

- Responsible for ensuring 100% renewals to drive primary growth lever for all the offerings

Onboarding & Product Adoption:

- Responsible for setting up the process for onboarding large clients and ensuring best in class onboarding experience within minimum possible time

- Drive CT product usage for initial 60 days of onboarding large enterprise customer retention