Team Lead - Customer Service - BFSI

Job Description for Customer service-Lead

Leading a team of Customer Service Representatives responsible for the following activities:

- Obtain thorough knowledge of products offered by IB on various global exchanges

- Provide end to end query resolution right from opening/funding accounts, trading platform queries, margin/trade issues, etc

- Respond to retail and professional clients' inquiries via inbound calls, email and on-line chat

- Create an inspiring team environment with an open communication culture

- Communicate expectations, assignments and responsibilities clearly and professionally to the team

- Monitor team performance and report on metrics

- Discover training needs and provide coaching

- Listen to team members- feedback and resolve any issues or conflicts

Rotational Shifts- additional allowances

CTC- According to Industry Standard

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