Job Description for Customer service-Lead
Leading a team of Customer Service Representatives responsible for the following activities:
- Obtain thorough knowledge of products offered by IB on various global exchanges
- Provide end to end query resolution right from opening/funding accounts, trading platform queries, margin/trade issues, etc
- Respond to retail and professional clients' inquiries via inbound calls, email and on-line chat
- Create an inspiring team environment with an open communication culture
- Communicate expectations, assignments and responsibilities clearly and professionally to the team
- Monitor team performance and report on metrics
- Discover training needs and provide coaching
- Listen to team members- feedback and resolve any issues or conflicts
Rotational Shifts- additional allowances
CTC- According to Industry Standard
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