Team Lead - Business Development - Retail Services

Team Lead Retail Services

TITLE: Team Lead - Retail Services

REPORTING TO: City Lead

PRINCIPAL ACCOUNTABILITIES: Revenue generation

KEY RESPONSIBILITIES:

1. People Management

2. Business Development

3. Client Relations

KEY PERFORMANCE MEASURES:

1. Client satisfaction survey

2. KPIs / Master Agreement Reporting requirements

3. Implementation of Best Practices / Innovation

4. Cost savings initiatives

5. Individual Performance Measurement Targets in appraisal.

6. To be developed along with the direct line manager.

7. Building, shaping, and communicating the Firm's values and culture; demonstrating integrity, personal responsibility, initiative, and the ability to energize, persuade or influence others.

8. Acting as a leadership role model for Company by behaving consistently with cultural requirements, being viewed as "one of the team" rather than an outsider new to the culture.

9. As a senior member of the team, work with the direct line manager in developing and training junior staff.

10. Demonstrating the ability to think broadly, create a shared vision, demonstrate "thought leadership", create sound strategies, and anticipate and react to future challenges of the firm, business units, and clients to influence rather than respond to the environment.

11. Generating new business development through creative marketing, product or client development, prospecting, qualifying, and prioritizing new client relationships.

12. Internal - Promote open, constructive, and collaborative relations with superiors, subordinates, and peers and generate a one-firm culture.

13. External- building trust and gaining respect, and providing superior client service through listening to clients, anticipating their needs, delivering the value they expect, and supporting their long-term success.

14. Identifying and grooming talent, and providing coaching, mentoring, and feedback.

15. Transfer of processes, knowledge, skills, and expertise to the organization.