Team Lead - BPO

Location : Hyderabad

Looking for the candidates only from Pune.

UG - B.Com - Commerce

PG - MBA/PGDM - Finance

Experience: to 8 years

JOB RESPONSIBILITIES:

- Work with little instruction on day to day work, and achieve results when presented with only general instructions on new assignments

- Conduct periodic Performance Appraisals to facilitate performance management

- Responsible for managing leave requests in order to respect Earning Season calendar

- Liaise with all other support functions to ensure smooth operations and minimum interruptions for the working team

- Maintaining discipline during the shifts and ensuring that no inappropriate activities are pursued by any associate while in office

- Responsible to maintain confidentiality of information dealt with

- Manages day to day team workload

- Responsible for maintenance of production level and qualitative standard with best timeliness

- Assign work to agents and facilitate clearance of bins by end of day

- Responsible for organizing, designing, structuring and developing teams for researching and subsequent processing of Financial / Business Intelligence information

- Conduct weekly team meetings to discuss updates, statistics, and other information

- Implement action plans for team and individual performance improvement

- Conduct monthly grievance and feedback session with team

- Maintain the SOP's with the Process updates

- Monitor production rate periodically and take appropriate action

- Assigns agents on project, decision based on agent performance and knowledge attributes

- Ability to implement processes effectively

- Good numerical ability and accurate reporting

- Good communication skills for leading the teams and to align teams with client deliverables

- Minimum of 5 years of work experience, with at least 1 year in supervising people

- Excellent written skills ability to prepare reports