Team Lead/AM - Quality Management/Business Excellence - BFSI/BPO

Roles and responsibilities :

- This role is required to support the Quality Management agenda and Continuous improvement initiatives. In addition to front end all MIs, Dashboards and Reporting to Senior Stakeholders.

- Review all the Reports and Dashboards currently churned and streamline the complete process.

Knowledge and skills required :

- 3 to 4 years of experience in Quality Management / Business Excellence domain

- Lean Six Sigma GB Certified

- MS Office proficiency - PowerPoint, Excel and Word

- Knowledge of Six sigma concepts of DMAIC and (and all tools included therein)

Primary working responsibilities :

- Presenting data, sharing analysis and getting concurrence from stakeholders on actions (for assigned processes)

- Designing and compilation of meaningful Dashboards & MIs to Stakeholders

- Responsible for identifying business problem areas and aligning themselves to the pain areas through GB/Other Projects

- Conduct specific reviews with Black belts / Champions / Sponsors on process improvement projects

- Responsible for closure of projects, computation of financial benefits accruing from the projects

- Conduct interactive workshops for employees on quality tools and generate process improvement ideas