TCS - Transition Mid Manager

Job title - Transition Manager/Program Manager/Domain Transition Lead

Team - Transition/Across Domains

Location - Pan India

Experience - 7-18 Years

Transition Management

- Manage overall transition program performance across defined Transition Methodology and Phases

- Conduct detailed Transition Planning in accordance with Go-Live commitments.

- Monitor and Govern overall progress against the defined plan. Track and resolve issues, initiate corrective actions as appropriate to manage delays (if any)

- Establish and manage relationship with client’s business and project stakeholders. Manage expectations across key internal and external stakeholders of the project

- Ensure Transition deliverables in accordance to defined methodology with high level of quality, timeliness and within budget

- Manage and motivate the team for desired levels of performance and deliverable quality. Manage and resolve team conflicts , if any

- Identify, evaluate and manage risks through the transition lifecycle to avoid impact to timelines.

- Report transition progress at defined intervals to Management teams ( Client and Internal ) for effective governance and timely issue resolution

- Review and manage changes through the transition lifecycle

- Manage Transition tollgates as per schedule including effective handover to operations team.

- Document and share project learning’s for continuous improvements

Deal Pursuit Support

- Collaborate with Solution Design teams to create transition solution for prospective clients. Participate in RFP Support, client discussions, presentations and workshops to defend the transition approach, outline risks etc.

Skills/Qualifications:

- TM (Transition Manager): 6-10 Years of experience in transition / project management (Should have managed at least 4-5 Transition projects )

- PM: (Program Manager) 10 -15 Years of experience in transition / project management. Should have managed at least 2-3 medium to large / complex projects and led team of 3-5 TMs

- DTL : (Domain Transition Lead) 12- 18 Years of experience in transition / program management Should have managed 2-3 Large / Multi Country Programs and lead teams of 10-15 TMs

- Good understanding of Domain , Operations , Quality management and SLA frameworks

- Advance skills on MSP and MS Office (PowerPoint, Excel, Word )

- Excellent communication and presentation skills

- Strong ability to develop and nurture client relationships

- Excellent team management skills with a strong result orientation.

- Ability to multi-task , adapt swiftly to dynamic project situations, demands and timelines

- Strong analytical and problem-solving capabilities,

- Excellent Persuasion, team management and conflict resolution skills

- Flexibility to Travel extensively and adapt to project timezone requirements

About TCS

TCS as an Organization are pioneers in BPO services. This key strategic division - powered by a unique combination of deep domain expertise, process excellence and innovative technology world-class solutions across diverse industries. With a talent pool of over 55000 resources, BPO has state-of-the-art delivery centers spread across India, Hungary, Ecuador, Chile, Uruguay, UK, USA and China.