TBO - Business Analyst - Supplier Success

Position: Business Analyst - Supplier Success

Role: Business Analyst Supplier Success (Connectivity)

Reporting To: Global Manager Supplier Success and Optimisation

Function: Supply Technology Partnerships Supply Org

Location: TBO HQ Epitome Building

Role Purpose:

- The Business Analyst - Supplier Success will work within the global Supply and Partnerships function and will be accountable for the optimal connectivity of hotel suppliers, global and regional chains, using dynamic switch platforms or channel managers.

- To sustain the significant growth with TBOs dynamic portfolio, we require a candidate with a strong operational and technical background in the connectivity area of the travel industry, as well as an interest and passion in the commercial and technology area of the business; the role directly enables the growth of Dynamic production, by implementing and integrating new product with channel managers and switch partners and directly contributing to both our top and bottom-line goals.

Key Relationships: The role will engage with external connectivity partners (switch platforms or channel managers) and internally with key stakeholders in supply org, operations, data mapping, tech and IT teams.

Key Responsibilities:

- Facilitate new hotels onboarding and mapping to switch platforms and direct integrations, efficiently and within the required timeframe, ensuring rates and inventory are available in TBOs selling platforms within expected timeframe

- Manage the portfolio maintenance of global chains, ensuring all hotels are correctly mapped and returning on TBOs selling platform

- Support the implementation of new hotels chains and direct integrations, performing test searches and bookings as needed

- Investigate and resolve connectivity and technical queries coming from Supply Contracting Teams and/or hotels, fetching logs and liaising with internal teams (data mapping, tech, support) as appropriate and escalate to external connectivity platforms or Channel Managers as and when needed

- Monitor and reduce booking failures for all direct connectivity platforms, identifying patterns, fetching logs as needed and escalating internally or to connectivity platforms (switches or channel managers) as needed

- Perform systematic analysis of key hotel chains, suppliers and other strategic partners, supporting the Supply Commercial teams and Supplier Success Global Manager with rate plan optimisation, connectivity audits and identifying mapping gaps

- Ensure TBO is receiving the most optimal availability and rates, by platform, channel manager, chain or direct integration and is distributing these efficiently to different customer types

- Report and escalate connectivity and technical issues and coordinate with Product, Support and tech teams for resolutions

- Support strategic projects which will directly grow TBOs direct share, active hotels transacted and overall sales performance

Key Measures include but not limited to:

- TBOs direct share of own contracted inventory

- Overall trading and technical performance of hotel chains, platforms, channel managers and direct integrations

- Search and Book or ARI traffic, success vs error metrics, %availability reports, Booking failures reports

- Accuracy review (at platform, hotel, rate plan level) and overall portfolio available, by chain and / or platform

- More TBA

Qualifications and Knowledge:

- Bachelors Degree in any field of studies although preference will be given to studies in the fields of Hospitality and Tourism or IT Management.

- High level of technical understanding around connectivity in travel industry

- Fluent in English Other Foreign languages an advantage

- Previous knowledge of TBOs platforms, extranets, back office and mapping tools an advantage

Required Experience and Skills:

- Experience working with OTA or hospitality systems (Channel Managers, Switch solutions, Platforms etc)

- Knowledge of API connectivity to suppliers and or clients, familiar with logs and analysis of data from XML/JSON formats and SQL databases highly desirable

- Confidence with connectivity, mapping and CRS/PMS processes highly desirable

- Technically minded, solution-orientated and problem solver with a passion for working in a dynamic, fast-paced environment

- A data-driven mindset, experience in analysing big data and defining conclusions and relevant actions from it

- IT proficiency including good working knowledge of Microsoft office, in particular excel.

- Excellent customer service skills, pro-active and willing to self-learn.

- Self-motivated and able to work unsupervised

- Highly accurate, excellent organizational skills with great attention to detail

- Flexible, adaptable, and proactive individual who thinks outside the box