TaxiForSure - Business Head - IIM/XLRI/MDI/FMS/ISB

PURPOSE:

To manage all departments within a branch and responsible for growth and P&L of the branch.

ABOUT TAXIFORSURE

TaxiForSure is a marketplace to find taxis in 52 Indian cities. Founded in June 2011 the company has served over 2 million customers across the country and has crossed 8 million rides. TaxiForSure has been there since the onset of Taxi revolution in India and we continue to organize the massive untapped taxi market. We- ve recently become a part of ANI Technologies Pvt. Ltd (Ola Cabs).

ABOUT THE TEAM

Our team is our biggest strength and we leverage it through freedom, autonomy, and ownership. Folks from IITs, IIMs, ISBs, NITs and several other reputed institutes across the world work together and touch lives of millions of customers, drivers and operators to make them better. While picturing working for TaxiForSure, picture overnight hackathons, - let's do it- attitude, cross-functional exposure and of course, rooftop parties and team outings.

Key Responsibilities:

- Establishes city operations for the startup phase with a long term view and optimization of cost.

- Achieve strategic goals by gathering pertinent business, financial, service, and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes.

- Achieve quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.

- Balancing demand and supply so as to achieve network effect & brand building.

- Managing customer demand by operating Customer Contact center with high operating standards to achieve productivity metrics.

- Developing attached vendors by attracting, enrolling, training, coaching, supporting to help them perform to set standards and evaluating them to benchmarked performance management system.

- Representing the brand to external stakeholders and reputation management.

- Achieve financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. Revenue & commission collection, vendor accounts receivable and bad debts within targets.

- Structuring and selecting staff by recruiting, selecting, orienting, and training employees; maintaining a safe, secure, and legal work environment; developing personal growth opportunities. Motivating and retaining staff to perform and achieve operational excellence.

- Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards. Contributes to team effort by accomplishing related results as needed.

Key Skills & Experience:

- Thinking on the go, Performance Management, Project Management, Coaching, Supervision, Quality Management, Results Driven, Data Driven/Analytics, Developing Budgets, Developing Standards, Foster Teamwork, Handles Pressure, Giving Feedback

- Should have Prior experience at handling different teams and employees

- Should have 8 to 12 years of relevant work experience in B2C roles and at least 5 years of handling independent charge of departments or functions.

Qualification:

- Full Time Post Graduation from premier Institutes