Tax Genie - Associate Vice President - Operations

Associate Vice President- Operations

We are looking for a Head of Operations to oversee daily activities across functions such as finance, IT and regulatory compliance.

Head of Operations responsibilities include designing policies, overseeing customer service and implementing technology solutions. You should be a responsible leader with an analytical and strategic mind and have a broad knowledge of the business. If you're also committed to productivity and compliance, we'd like to meet you.

Ultimately, you'll ensure our operations run smoothly and that people are productive.

Head of Operations responsibilities include :

- AVP/ Head of Operations

- Experience in client service delivery focused with GST domain knowledge and handling large teams

- Track record of handling client relationships and significant business development especially with large corporates

- Work with product owners to build, maintain and enhance the in-house capabilities, efficiency for client delivery

- Ability to build client analytics and guide/train teams to create value for the clients

- Team building, coaching and handling people with care

- Collaborating with senior management to formulate strategy

- Design policies that align with overall strategy

- Implement efficient processes and standards

- Ensure compliance with local and international laws (e.g. data protection)

- Oversee the implementation of technology solutions throughout the organization

- Evaluate risk and lead quality assurance efforts

- Oversee expenses and budgeting to help the organization optimize costs and benefits

- Report on operational performance and suggest improvements

Requirements :

- Proven experience as Head of Operations, Operations Director or similar leadership role

- Familiarity with all business functions including finance, supply chain and IT

- Experience with implementing IT systems

- Knowledge of data analytics and reporting

- Good with numbers and financial planning

- Outstanding communication and negotiation skills

- Excellent organizational and leadership ability

- Analytical mind

- Problem-solving aptitude

- Entrepreneurial mindset, adaptable to start-up and agile work environment

- Proven leader with strong influencing skills

- Mentor and motivate teams to achieve productivity and engagement

Qualification :

1. Chartered Accountant/ MBA from premiere institute

2. 8-10 years client facing experience

3. Big 4 firm candidates within indirect tax teams get priority.