Tatatel - Zonal Manager - Retail

Zonal Manager-Retail UP-East Circle

Level: Sr. Manager

Objectives:

- Manage and achieve targets of both Voice & Data and ensure profitability of every store for all format stores for the respective zone. Responsible for acquiring quality customers, high staff motivation, ensuring best in class in-store customer experience. Manage a team of executives who are responsible for COCO/FOFO and ensure targets are achieved and standards are maintained wrt to service, upkeep, VM, training etc.

Job Responsibilites:

- Accountabilities as applicable for a store –in charge will apply for the stores managed directly

- Dimensioning channel, number and formats

- Ensuring achievement of targets for the Zone

- To provide requisite business directions / inputs to the team and channel

- Franchisee and channel team training and engagement.

- Ensure Customer Experience and thus contribute to Brand Value growth.

- Plan and execute market based activities to increase walk-in sales and improve customer awareness/disposition Implement processes

- Define standards for business activities/processes and ensure team adheres to it

- Engage the franchisee with various business inputs to grow the business and increase the profits.

- MIS reports on walk-in, sales, conversions, resolution and CC metrics.

- Analyze team MIS reports and give suitable guidance

- Management of franchisees and distributors

Essential Requirement:

- Overall Business management skills

Leadership skills Proactive, Analytical, and planning abilities

Strong communication and convincing skills

In-depth Retail knowledge

Local market Knowledge is desirable

Essential Qualification:

- MBA with 10-14 Years Experience in Telecom Retail

- Local Lucknow/Kanpur Candidates Preferred.