Tatatel - Prod Mgr - Messaging/Collaboration

I) Position Summary

The person will have Product Management responsibility for a key product within the SaaS business

The Product Manager for SaaS is responsible for the planning, development and execution of SaaS product throughout the product lifecycle and exit management, including: gathering and prioritizing market requirements, definition and execution of the product strategy. He/She is expected to work closely with cross functional teams and to ensure that the Business Line objectives are met in line with the company’s strategy and goals. As a product manager you would be expected to participate in creating creative and cost effective solutions for customers

Major Activities (Responsibilities)

- Strategic / Market facing –

- Work with cross functional team to define specific product strategy, roadmaps, market potential, pricing, positioning

- Understand the drivers to build a successful and sustainable CRM product offering.

- Evaluate products – Manage relationships with product partner(s), including contracts, commercials, and periodic reviews, keeping a long term strategic view

- Scan environment continuously.

- Be a specialist in cloud messaging & collaboration category, with the ability to plan & design robust cloud messaging infrastructure per customer requirement

- Compare feature sets, do trials, understand partner’s roadmap.

- Evolve key metrics to be tracked and able to prepare MIS report for management updates

- Develop & execute customer engagement framework –

- Discuss & drive customer requirement scoping exercise and translate into formal proposal to customer ,

- Expected to led negotiation with partners with a win-win outcome,

- Redline contracts & provide inputs to commercial team

- Own/Share business case – Develop Business case for the service

- Display business acumen to Own, Plan, Manage the Annual Operating Plans to drive profitable market share through new product development and enhancements

- Prepare presentation and business case to communicate cost & capital expense management & secure budget approvals

- Drive the creation of sales, marketing, support tool kits

- Determine costs. Clarity up to Contribution Margin at least

- Demand, Sales & Solutioning Support –

- Drive sales and support enablement,

- Product trainings

- All customers facing documentation.

- Provide RFQ support to Sales /Pre Sales

- Provide sales support through customer meetings, proposals, and technical clarifications.

- Must understand Messaging application architecture, articulate solutions for integration with other possible systems (of Tata Communications and customer’s environment), Take timely steps to stimulate demand.

- Responsible for managing and ensuring project deliverables with respect to quality and timelines.

- Coordinate the analysis and design sessions and define the application design, data design, integration and reports design and translating to technical design for successful implementation

II) Person Specification:

a) Essential Qualifications:

b) Additional Qualifications:

- Bachelors in Engineering or Bachelors in Computer Science

- A Masters in Business Administration would be advantageous

- Experience in SI environment or a technical specialist in cloud / messaging & collaboration

c) Requisite Skills:

Technical

- Well-developed knowledge of messaging technologies used in cloud. Preferably exposure to Office365, Google Apps, linix messaging etc.

- Strong understanding of the collaboration / communication SaaS business tools and disciplines.

- Financial skills: Development of business financials, pricing, costing and profitability analysis.

- Product documentation, including product collaterals such as brochures, presentations, service definitions, sales guides, ROI tools, and others as needed.

Functional

- Strong background in market needs, and development of technology based business solutions.

- Demonstrated success in launching / managing technology products and services in an IT or telecom environment

- Strong techno-commercial skills.

Behavioral

- Ability to work effectively in a matrix organization

- Ability to drive direction effectively in an ambiguous environment

- Excellent verbal and written communication skills through cross functional communications and customer/partner and supplier interactions

- Creativity, flexibility, and openness to alternative approaches

- Ability to travel as required, at a moderate level (15%)

- Must comply with Tata Communications Code of Conduct, policies & procedures.

d) Work Experience

- 5- 8years of experience in Product Management / Business related functions in a SaaS / IT environment

- At least 3 years of experience in deploying & support messaging and collaboration infrastructure (Microsoft, Lotus Notes, Google Apps, Linux based messaging etc)

- Experience authoring detailed customer proposal, MRDs and/or PRDs