Tatatel - CSM - Mobility - Telecalling

KRA's:

- Net Additions and Revenue

- Increase pre & post pay sales through Telecalling and increase marker share and revenues

- Manage channel sales strategy and sales targets as per AOP

- Improvement in sales and delivery processes directed towards capability building

- Capability building and improving sales force productivity in outbound

- Channel productivity

- Manage channel productivity for both pre and post paid products

- Achieving targets for voice , data and devices and increase MOU

- Channel product training and sale support for increasing sales

- Strategise different programs to enhance revenue from VAS and device sale

- Developing new alliances and partners to increase sales and product reach

- Monitoring ontime channel payments and special incentive schemes for Partners

- Monitoring Channel partner satisfaction score

- Mix of sales across different product lines including small screen data

- Increasing sales through cross sell of data and voice

- Improve customer experience and delight activities

- Manage CSAT for channel and productivity norms as per corporate guidance

- Reducing customer churn across segments to increase intention to stay

- Liaising with internal departments to ensure speedy & effective resolutions of customer issues

Functional Competencies

- Communication Skills

- Interpersonal Skills

- Negotiating Skills

- Market knowledge

- Understanding of telecom market at local level

- Managing Distributor & Channel Partner

- Stock & Inventory Mgmt

- Team Management

- Job Knowledge

- Presentation skills

Relevant Telecom Experience - 3-4 Years

Please update your Current CTC along with tenure of notice period to be served.