Tata Trusts - Senior Manager - Grant Process Excellence

Senior Manager - Grant Process Excellence

Job Description:

1. For both Tata Trusts and Associate Organizations, create, socialize and contract a vision of "Future of our process architecture" in consultation with Program Implementation and Program Design and relevant functional heads.

2. Create and own a customer centric Grant Management Process Manual while minimizing operational risks

3. Work with technology and operations team in digitizing processes for Grant Lifecycle Management, both at Tata Trusts and Associate Organizations

4. Deep dive into every process and delegation of power line item to recommend changes for higher efficiency and effectiveness. Create Process improvement notes and obtain buy in from all stakeholders for such recommendations

5. When needed, obtain information from and evaluate and negotiate commercial arrangements with outside vendors

6. Identify outsourcing opportunities and vendors, particularly for accounting and procure to pay for both Direct Grants and AOs

7 Aid AOs to diagnose process issues, create best practice documents for the grantees/ AOs

8 Train operating teams across Tata Trusts and AOs in adoption of new processes.

Job Specifications:

Knowledge & Skills:

- Ability to coordinate projects and lead teams

- Experience and comfort with getting performance across non-hierarchical boundaries

- Exceptional written and verbal communication skills (including writing reports, procedure manuals, training dockets)

- Excellent verbal communication skills (including training)

- (Desirable) Awareness with project management tools like Agile and process improvement tools like 6 sigma

- (Desirable) Experience in Digital Transformation projects/ technology consulting or as a Business Analyst in leading technology company

Competencies:

- Deciding and initiating action

- Relating and networking

- Persuading and influencing

- Writing and reporting

- Learning and researching

- Entrepreneurial and commercial thinking