Tata Motors - Manager - Telematics & Fleet Management

Job Responsibilities :

Handling Fleetman and Skoolman service delivery for the assigned region :

- Process implementation and adherence at Dealerships

- Field Roll out of new Telematics applications

- Increasing Customer usage of Telematics

- Dealer and Customer training and product feedback

- Handling backend support including activation and complaint resolution

- Ensuring targeted up time and customer satisfaction levels

Technical/ Functional competencies :

- Technical competence, knowledge of Automotive electrical/electronic systems preferred

- Customer centric approach, Experience in Customer service functions preferred

- Strong process/system orientation

Qualification : B.E. / B.Tech