Job Responsibilities: - Develop a comprehensive curriculum across the employee life cycle in the domain of Sales & Marketing and Customer Care (within the span of Customer Excellence Academy namely, Pre-Sales, Sales and After-Sales) Across the commercial business CV (Domestic), PV (Domestic) International business - Gain understanding of the business and business model to conceptualize and design the learning offering in line with business requirements, and subsequently, monitor and measure relevant business impact. - Evaluate and diagnose emerging local needs and provide design, development and implementation support for launching interventions as per SLAs across various parts of the business within this domain - Offer support to various regions in implementing the Customer Excellence Curriculum developed for commercial units; highlight challenges and offer resolution with speed - Evaluate and diagnose emerging needs pertaining to, from different parts of the business and provide design, development and implementation support for launching interventions, aligned with relevant norms and standards (strong congruence between TNI / TNA and suitable functional interventions). - Manage and augment the existing offerings of Customer Excellence Academy and continue to keep them contemporary by active check on the relevance, with respect to the future business trends. - Provide an enhanced experience to participants, by leveraging mobile learning capabilities, video-based solutions and online analytics. Research the market for better learning technologies and practices that will simplify the deployment, and make development effective. - Building strategic partnerships for bringing in external knowledge to add value to the Academy; empanel external partners as required for support with design and delivery of intervention - Benchmark learning practices with best-in-class learning organizations, and look at ways to address gaps. Research external best practices and benchmark other leading organizations to make strategic recommendations. - Guide Business HR partners (BHR) and Shared services team (GDC) in implementation and act as a central point of contact for updates on progress in this domain - Excellent communication skills (verbal and written), presentation skills and interpersonal skills - Ability to influence across levels and working collaboratively with all stakeholders - Excellent Project management skills - Diagnostic and Facilitation skills - Instructional Designing - Experience in implementing frameworks / models of sales and after sales certification preferred - Knowledge of latest learning technologies / learning platforms - Knowledge of current trends and best practices in training and development - Knowledge of designing and delivering learning programs (experience with virtual teams will be added advantage).

Mumbai

Tata Motors - Deputy General  Manager - Learning & Development 

Tata Motors - Deputy General  Manager - Learning & Development  ,Job Description for Tata Motors - Deputy General  Manager - Learning & Development  in Tata Motors in  Mumbai for (10-15) years of experience. Apply Now!

Job Description for Tata Motors - Deputy General  Manager - Learning & Development  in Tata Motors in  Mumbai for (10-15) years of experience. Apply Now!