Tata Capital - Collection Manager - Construction Finance

Business Vertical : TCHFL

Line of Business : HL / HE / Construction Finance.

Department : Collection Line Manager : Cluster Manager / Regional Collection Manager

Region : North/South/East/West

Designation : Collection Manager

Grade : M2/M3

On the rolls of : TCHFL

Job Dimensions :

Responsible for handling team : Yes

Total number of reporting staff : Indirect - 3-4

Roles reporting into this role : In-house collection Team/ Collection Support Team

Contact or Interaction with :

Customers : Yes

Channel Partners and vendors : Yes

Regulators/Statutory Inspectors : No

Employees : Yes

Travel Required : Within the area

Position Type : Full-time

Process Owner :

- Collection Process

- NPA Management

Job Purpose :

- This role is responsible for achieving the collections target in the assigned area. Ensuring that SOPs and legal norms are followed as per process and organisational policy.

Responsibilities :

Core Responsibilities :

Achieve Collection Targets :

- Achieve collection targets on various parameters like resolution, flows, credit cost and roll rates (depending on the bucket)

- Ensure that the NPA's are kept within assigned budget / minimize.

- Increase fee income / revenue and control over vendor payouts

- Conduct asset verifications and possession as per SARFESI / Section 9 process through court receivers.

- Represent the organization in front of legal/ statutory bodies as required by the legal team

Customer Interaction :

- Visit critical/complex customers and manage the collection process

- Follow up with customer for reasons for defaulting

- Ensure quick resolution of customer issues and complaints to be address within specify TAT.

Vendor/Agency Management :

- Allocate work to the field executives and ensure that all the agencies in the location perform as per defined SLA

- Ensure payments, Audit receipts get deposited within the defined SLA.

- Collect feedback from the agency on a daily basis

- Ensure timely MIS reporting to all stakeholders

- Reduce cost incurred through vendors

- Identify and appoint collection agencies as and when based on location performance.

- Ensure payouts/billing for collection agencies, vendors, valuers etc. is done on time

- Loss Recovery

- Property verification as per SARFAESI process.

- Manage sale of reposed assets as per SARFESI or Section 9 process / through High Court guidelines.

- Ensure Loss recovery from customers

Collection Team Management :

- Manage the team of Field Collection Executives and Collection Support Team.

- Monitor productivity of field collection executives on a daily basis

- Conduct revised/refresher policy & process training of collection's team at regular intervals.

- Ensure that the team adheres to the defined processes and policies while dealing with customers

- Groom and train second line of talent

Cross Functional Coordination :

- Coordinate and liaise with the legal department and operations for strict adherence to the law and ensure adherence to SOPs, Process Note Manual, Code of Conduct and other applicable norms

- Provide recommendations to Sales/ Credit Team on intentional defaulters and alert on alarming customer segment and demarcating negative areas.

- Provide inputs to L&D for capability development

Supplementary Responsibilities :

- Provide timely feedback to superiors/ cross functional stakeholders on market dynamics and scenarios to enable business decisions and deliverables.

Records/Trackers/Reports maintained by role :

- Track and monitor the collection process vis-a- vis Target on daily basis, daily collection reports, MIS

- Keep records of all FIR and legal documentation in the area.

- Keep track of properties attached through Arbitration or SARFAESI process.

Specialized Job Skills and Knowledge :

- Product and industry knowledge

- Negotiation Skills - Geographical knowledge and accessibility

- Basic understanding of the Legal framework

Desired attributes :

- Communication Skills

- Team building/Team Management skills - High motivational level and needs to be self starter

Job Qualifications :

Graduate : Any Graduation Degree

Desired Experience : Minimum 3- 5 years of Experience of which 2 years in collections.

Masters/Postgraduate : Preferable

Salary Range: 6 - 10 LPA